FAQ / Help

Q: What payment methods do you accept?
A: We accept all payment methods provided by PayU, including credit/debit cards, Blik, bank transfers, and others. Payments are processed securely via PayU and Shopify.

Q: How long does delivery take?
A: Delivery times include both production and shipping. For Poland, it typically takes 5–7 days. For export (Europe and the UK), it usually takes 8–10 days.

Q: Can I customize my products?
A: Yes, you can personalize your items by choosing leather and thread colors, belt buckles, sizes, and adding text such as initials or names.

Q: How can I track my order?
A: A tracking link will be provided once your order has been shipped so you can monitor its status in real time.

Q: How can I return a product or get a refund?
A: Please refer to our Return Policy for detailed instructions on returns and refunds.

Q: How should I care for my leather product?
A: Our products are made from vegetable-tanned leather dyed by hand. To maintain their beauty and longevity, avoid excessive moisture, clean with a soft cloth, and occasionally apply a suitable leather care product.

Q: Where do your materials come from?
A: Our leather comes from local suppliers and is mostly tanned in Italy, like 90% of European leather, ensuring quality and minimizing transport distances. All other materials come from local suppliers, and the beeswax used for waterproofing comes from our family circle.

Q: Are your packaging materials eco-friendly?
A: Yes, we use reusable linen bags that are minimalist yet elegant, which can also serve as gift packaging. We avoid plastic whenever possible.

Q: Can I contact customer service for custom requests outside the shop catalog?
A: Yes, you can provide a pattern and a detailed brief (colors, sizes, text, etc.), and we will provide a quote. Our average response time is 24 hours.

Q: Are Triskóra products guaranteed and durable?
A: All our products are handcrafted from high-quality vegetable-tanned leather, which is highly durable. We also guarantee stitches and metal components; replacements are possible in case of defects.

Q: Are my payments secure?
A: Yes, all payments are processed securely through PayU and Shopify.